Troubleshooting
Issues? We can help!
📱 Can I Send Invitations by Text Message?
📧 I Sent a Test Email or Invitation, but Never Received It. Why?Our system blocks test emails for incomplete websites because they get flagged by spam filters and become undeliverable.
Can I add phone numbers to invite people by text?
How can I change or update my custom domain?
🎨 Can I Change My Website Template?
My guests cannot register! They are getting an error message that their email is already registered!
Why are my guests getting a registration closed message?
What is an incomplete registration?
Why are the images different sizes when I update my Speakers section?
🚨 Help! The Button on My Page Isn’t Working!
I have a paid account. Why can't I publish my event website?
Can I set up weekly or other recurring events?
Why do I get a "refused to connect" error when using a custom domain?
Help! I got an error message!
My guests cannot register! They are getting an error message that their email is not recognized!
I only have an email address for my guest. Can I still send them an invitation?It's possible to invite a guest via EventCreate if you only have their email!
Not all of my invitees are allowed to bring a guest. Can I still use EventCreate?
I need to cancel or postpone my event. What do I do?If you need to postpone, cancel, or send guests an event update, we recommend following these steps:
❗ My Website Changes Aren't Saving!Are you using a bit.ly or tinyurl link? If so, we can help!
When I export my Attendee List as .csv file, it opens in a web browser! How do I download the file?
The event text is blocking my face! How can I move the text or edit the image?
I have a reCAPTCHA error on my Contact Us form!
My event details aren't updating!
My calendar website only shows 10 events! How do I show more?
Can I Undo Changes in the Website Editor?Here are a few tips to help you manage your edits smoothly!
How to remove bullet points
How to Sort or Alphabetize Your Attendee ListNeed to organize your attendee list? No problem — sorting is quick and easy on EventCreate!
My Registration Page has the privacy white bar running across itPlease try to refresh the page and it should correct itself.