Troubleshooting

Why am I getting a 1015 error when trying to access my account or my event page?

Written by Jessica Saethang
Updated over a week ago

I sent a test email / invitation, but never received it. Why is that?

Written by Meg Breithaupt
Updated over a week ago

My guests cannot register! They are getting an error message that their email is already registered!

Written by Jessica Saethang
Updated over a week ago

Why are my guests getting a registration closed message?

Written by Meg Breithaupt
Updated over a week ago

I have a paid account. Why can't I publish my event website?

Written by Jessica Saethang
Updated over a week ago

Can I set up weekly or other recurring events?

Written by Jessica Saethang
Updated over a week ago

Why do I get a "refused to connect" error when using a custom domain?

M

Written by Mark Bushy
Updated over a week ago

My guests cannot register! They are getting an error message that their email is not recognized!

Written by Meg Breithaupt
Updated over a week ago

I only have an email address for my guest. Can I still send them an invitation?

It's possible to invite a guest via EventCreate if you only have their email!

Written by Jessica Saethang
Updated over a week ago

Not all of my invitees are allowed to bring a guest. Can I still use EventCreate?

Written by Meg Breithaupt
Updated over a week ago

When I send an email, why are there fewer than the total on my Attendee List?

Written by Meg Breithaupt
Updated over a week ago

I need to cancel or postpone my event. What do I do?

Written by Jessica Saethang
Updated over a week ago

My website changes aren't saving!

Are you using a bit.ly or tinyurl link? If so, we can help!

Written by Meg Breithaupt
Updated over a week ago

Why has my event been flagged?

Written by Jessica Saethang
Updated over a week ago

I've upgraded from a free plan to a paid plan, but still have EventCreate branding on my site. Why is that?

Sounds like you want to whitelabel your event page - no problem!

Written by Meg Breithaupt
Updated over a week ago

When I export my Attendee List as .csv file, it opens in a web browser! How do I download the file?

Written by Jessica Saethang
Updated over a week ago

I can't find my event link to go back and edit my site!

Written by Meg Breithaupt
Updated over a week ago

The event text is blocking my face! How can I move the text or edit the image?

Written by Jessica Saethang
Updated over a week ago

I have a reCAPTCHA error on my Contact Us form!

Written by Meg Breithaupt
Updated over a week ago

My event date isn't updating!

Written by Jessica Saethang
Updated over a week ago

My calendar website only shows 10 events! How do I show more?

Written by Meg Breithaupt
Updated over a week ago