Troubleshooting
28 articles
M+1Written by Jessica Saethang, Meg Breithaupt, Mark Bushy and 1 other
M+1Can I send invitations by sms / text message?
Written by Jessica Saethang. Updated over a week ago
I sent a test email / invitation, but never received it. Why is that?
Written by Meg Breithaupt. Updated over a week ago
Can I add phone numbers to invite people by text?
M
Written by Mark Bushy. Updated over a week ago
How can I change or update my custom domain?
Written by Meg Breithaupt. Updated over a week ago
Can I change my website template?
Written by Meg Breithaupt. Updated over a week ago
Can I publish my event site for free?
Written by Jessica Saethang. Updated over a week ago
My guests cannot register! They are getting an error message that their email is already registered!
Written by Jessica Saethang. Updated over a week ago
Why are my guests getting a registration closed message?
Written by Meg Breithaupt. Updated over a week ago
What is an incomplete registration?
Written by Meg Breithaupt. Updated over a week ago
Why are the images different sizes when I update my Speakers section?
Written by Meg Breithaupt. Updated over a week ago
Help! The button on my page isn't working!
R
Written by Rich Saethang. Updated over a week ago
I have a paid account. Why can't I publish my event website?
Written by Jessica Saethang. Updated over a week ago
Can I set up weekly or other recurring events?
Written by Jessica Saethang. Updated over a week ago
Why do I get a "refused to connect" error when using a custom domain?
M
Written by Mark Bushy. Updated over a week ago
Help! I got an error message!
M
Written by Mark Bushy. Updated over a week ago
My guests cannot register! They are getting an error message that their email is not recognized!
Written by Meg Breithaupt. Updated over a week ago
I only have an email address for my guest. Can I still send them an invitation?
It's possible to invite a guest via EventCreate if you only have their email!Written by Jessica Saethang. Updated over a week ago
Not all of my invitees are allowed to bring a guest. Can I still use EventCreate?
Written by Meg Breithaupt. Updated over a week ago
When I send an email, why are there fewer than the total on my Attendee List?
Written by Meg Breithaupt. Updated over a week ago
I need to cancel or postpone my event. What do I do?
Written by Jessica Saethang. Updated over a week ago
My website changes aren't saving!
Are you using a bit.ly or tinyurl link? If so, we can help!Written by Meg Breithaupt. Updated over a week ago
I've upgraded from a free plan to a paid plan, but still have EventCreate branding on my site. Why is that?
Sounds like you want to whitelabel your event page - no problem!Written by Meg Breithaupt. Updated over a week ago
When I export my Attendee List as .csv file, it opens in a web browser! How do I download the file?
Written by Jessica Saethang. Updated over a week ago
I can't find my event link to go back and edit my site!
Written by Meg Breithaupt. Updated over a week ago
The event text is blocking my face! How can I move the text or edit the image?
Written by Jessica Saethang. Updated over a week ago
I have a reCAPTCHA error on my Contact Us form!
Written by Meg Breithaupt. Updated over a week ago
My event details aren't updating!
Written by Jessica Saethang. Updated over a week ago
My calendar website only shows 10 events! How do I show more?
Written by Meg Breithaupt. Updated over a week ago