Troubleshooting
Issues? We can help!
📱 Can I Send Invitations by Text Message?
📧 I Sent a Test Email or Invitation, but Never Received It. Why?Our system blocks test emails for incomplete websites because they get flagged by spam filters and become undeliverable.
Can I add phone numbers to invite people by text?
How can I change or update my custom domain?
🎨 Can I Change My Website Template and Theme?
My guests cannot register! They are getting an error message that their email is already registered!
Why are my guests getting a registration closed message?
What is an incomplete registration?
Why are the images different sizes when I update my Speakers section?
🚨 Help! The Button on My Page Isn’t Working!
I have a paid account. Why can't I publish my event website?
Can I set up weekly or other recurring events?
Why do I get a "refused to connect" error when using a custom domain?
Help! I got an error message!
My guests cannot register! They are getting an error message that their email is not recognized!
I only have an email address for my guest. Can I still send them an invitation?It's possible to invite a guest via EventCreate if you only have their email!
Not all of my invitees are allowed to bring a guest. Can I still use EventCreate?
I need to cancel or postpone my event. What do I do?If you need to postpone, cancel, or send guests an event update, we recommend following these steps:
âť— My Website Changes Aren't Saving!Are you using a bit.ly or tinyurl link? If so, we can help!
When I export my Attendee List as .csv file, it opens in a web browser! How do I download the file?
The event text is blocking my face! How can I move the text or edit the image?
I have a reCAPTCHA error on my Contact Us form!
My event details aren't updating!
My calendar website only shows 10 events! How do I show more?
Can I Undo Changes in the Website Editor?Here are a few tips to help you manage your edits smoothly!
How to remove bullet points
How to Sort or Alphabetize Your Attendee ListNeed to organize your attendee list? No problem — sorting is quick and easy on EventCreate!
My Registration Page has the privacy white bar running across itPlease try to refresh the page and it should correct itself.
Stripe Isn't Connecting? Quick FixesIf your Stripe account isn’t connecting to EventCreate or payments aren’t processing, don’t panic—here are the most common issues and fixes.
How Can I Contact Support? Do you have a customer support number?Our live support team is available through chat or via email at [email protected]
Why do I see \r\n\r\n in my Attendees registration export?If you see something like \r\n\r\n in your exported registration data, don’t worry—it’s not an error.
My Events Are Not Showing UpIf your events are not appearing on your EventCreate dashboard or website, it’s usually due to a browser or network issue after a recent update.
Upload Photo Error: Why can’t I upload my image or photo?Make sure your image is a supported format (jpg, jpeg, png, or gif), meets size requirements (max 2MB, proper dimensions), and try uploading from a different browser or network if…
My YouTube Video or Vimeo Video isn’t showing on my site. What do I do?Make sure you’re using the long URL from YouTube (https://www.youtube.com/watch?) or Vimeo (?h=slug) when linking it to your EventCreate site.
Do you Offer Phone Support? How Can I Reach Customer Support?You can reach our team via email at [email protected]
or live chat on weekdays. Most FAQs are also available on our Support Page: support.eventcreate.com
Do I need everyone’s email address for registration or can they add it when they register?No email is required, you can invite guests using your event URL and they can enter their name and email when they register themselves.
Why can’t I access my attendee list?You’ve likely reached your plan’s attendee limit. You can temporarily view the list, delete attendees to free up space, or upgrade your plan for higher limits.
Where Do “Reply-To” Emails Go on Email Templates or Invites?Replies to your emails will be sent to the address listed in your Reply-To Email field.
Troubleshooting Check-In App ErrorsIf get any error using the our check in app, here are few ways to troubleshoot them
Check-In App Error: Ticket Scan FailedThis issue can occur if you’re using an outdated version of the EventCreate Check-In App or if there is an issue with the QR code
Check-In App Login Error: Authentication Failed (401)This login issue is usually caused by a cached session or outdated app version.