🔔 Notify Your Guests
We recommend the following methods to notify your attendees:
Update the event website text to announce cancellation or postponement.
Close registration or change the “Register” button to say “Register Your Interest.”
Send an event update email to your guest list.
Process any ticket refunds as needed.
📝 Step 1: Update the Event Website Text
Let your guests know the event is canceled or postponed by editing the website content.
To update the website text:
Go to your Event Dashboard > Setup > Website > Edit Website
Hover over the section you want to change and click Edit
Update the text to reflect your cancellation or postponement message
Save your changes
✅ Step 2: Close Registration
There are several ways to stop new registrations:
Option A: Change the registration end date to a past date
Go to Setup > Registration
Scroll down to change the overall registration close date
If using ticketed registration, adjust the date for each ticket under Setup > Registration > Tickets
Option B: Lower the event capacity
Set your event or ticket capacity to less than the total number of registered attendees
You can also enable a waitlist by following these steps:
Can I create a waitlist for my event?
Option C: Mark registration as inactive
Go to Setup > Registration > Advanced
Uncheck "Registration is Active"
Click Update to save
📧 Step 3: Send an Email Update to Attendees
You can send a custom email update to let attendees know about the changes.
To do this:
Go to Emails/Invites > Templates and create a new template with your event updates
Click Send Email and choose your recipient list:
All Attendees
Attendees by Ticket Type
Attendee List – Not Responded
Attendee List – Attending
🛠 Need help? Follow this guide:
How to schedule an email
💸 Step 4: Process Refunds
To refund attendees:
Go to your Event Dashboard > Track > Reports > Orders/Registrations
Search for the guest’s name and click their order number
Click Issue Refund
Important:
Refunds must be processed through EventCreate to sync with Stripe.
Then, go to Attendee List > Edit Attendee > Cancel Order to invalidate their ticket and remove them from the attendee list.
⚠️ Refunding a guest does not automatically cancel their registration status—be sure to cancel it manually in the Attendee List.
📴 Step 5: Un-publish Your Event Website (Optional)
To take your event website offline:
Go to Event Dashboard > Manage Event
Change the event status from Published to Draft
This will keep all your content and settings intact, but hide your site from the public.
🔗 Full instructions:
How to delete or unpublish an event