Account Settings
Upgrade a subscription, change your credit card information, available discounts, and more
💳 How to update your credit card informationYou can manage and update your credit card details anytime under your profile settings.
What happens if I cancel my paid subscription? Will I lose access to my website?Canceling your subscription will downgrade your account, but your website and basic access will remain active.
How to reset a passwordFollow these steps to reset your password
Chargeback / dispute policyIf you have made a payment to EventCreate and reversed that payment, your account may be suspended.
Do you have any discounts available for military?Military Discount: How to Qualify and Save 30% on Your Subscription
Do you have any discounts available for non-profits?
Do you have any discounts available for students?
How to change your account email addressNeed to update your account email? Here's how!
How to upgrade or reactivate your subscriptionLooking for more features? Need to use EventCreate for another event?
How can I get a receipt for my subscription?Need a receipt for your records? Access via eventcreate.com/dashboard/profile
How to cancel a subscriptionNeed to cancel your subscription? Happy to help!
How to delete an accountRead this if you need to permanently delete your account
Collaborator roles
How to Reactivate Your PlanIf your subscription has expired or been canceled, you can easily reactivate your plan and regain access to your past events.
Updating Your Payment Information and Regaining Account AccessIf your account access was paused due to a failed payment, you can quickly resolve this by updating your billing information.
I Updated My Payment Details but Still Can’t Access My AccountIf you recently updated your credit card or payment details but are still unable to access your EventCreate account, here’s what’s likely happening and how to fix it.
Billing Questions: Check Your Plan, Change Your Plan, or Get a ReceiptYou can view or update your plan and download receipts anytime from your dashboard at eventcreate.com/dashboard/profile or contact support if you need help.
Why can’t I publish a new event?You’ve likely reached the maximum number of live events allowed on your plan; check the Past Events tab and unpublish old events, or upgrade your plan to add more.
How do I cancel automatic renewal for my EventCreate plan?Go to Dashboard → Billing, downgrade to the free version, and your plan will not renew after the current billing cycle ends.
How to Cancel Your EventCreate PlanGo to Dashboard → Billing, scroll down, and select Cancel Plan. Remember to export attendee data if needed before cancellation.
Can I Pay for Just One Event? Do You Offer Monthly Plans?If you only have one event and want flexibility in how you pay, here’s how our plans work. EventCreate offers both monthly and yearly subscriptions.