✅ To Issue a Refund in EventCreate
Go to:
Track > Reports > Orders/RegistrationsSearch by guest name, email, or order number.
Click the relevant Order Number to open the order details.
Once you are in the Order, Click “Issue Refund” for a FULL or PARTIAL refund:
Full Refund: Refunds the entire order.
Partial Refund: Select the line item(s) you'd like to refund.
(Note: Partial refunds can only be done at the line item level.)
💡 If you need to refund a specific dollar amount (not tied to a line item), you’ll need to issue the refund via Stripe (see below).
5. Once the order is refunded, you will see a REFUNDED notation next to the order.
REPORTING: To ensure that EventCreate's and Stripe's data sync, you must delete/refund the order in EventCreate and Stripe will process the refund for you.
🚫 Important Notes:
You must refund each order individually — currently there is no bulk refund tool.
To fully cancel a ticket and prevent check-in, refund the order and cancel the attendees. Refunding an attendee doesn't automatically change an attendee's status; you'll want to delete the order and then cancel the attendees in the Attendee List.
Go to
Track > Reports > Ordersto delete the order.Then cancel the attendee in the Attendee List.
ISSUING A PARTIAL REFUND THROUGH STRIPE:
If you'd like to refund a custom dollar amount, follow these steps:
Log in to your Stripe dashboard: https://stripe.com (using the credentials you created when you set up EventCreate payments)
Locate the payment and issue the refund manually.
⚠️ Note: Refunds processed in Stripe do not automatically sync with EventCreate. We recommend adding a note under the attendee’s name in EventCreate for tracking and reporting purposes.
🔄 Syncing EventCreate + Stripe
Always initiate refunds from EventCreate when possible. This ensures your reports in both systems stay in sync. If you refund only in Stripe, it won’t reflect in EventCreate’s order reports.