For the most up-to-date, step-by-step instructions, visit Stripe’s official guide here: https://docs.stripe.com/receipts#automatically-send-receipts
Stripe vs EventCreate Receipts – What's the Difference?
When attendees complete a payment, two different types of receipts may be sent:
Source | Type of Receipt | When It’s Sent |
Stripe | When Stripe processes the payment (if enabled) | |
EventCreate | Immediately after ticket purchase |
👉 This article is about Stripe-generated receipts only. For details on how to add EventCreate Attendee Receipt via the EventCreate confirmation emails, click here.
Receipts handled via your Stripe dashboard, you can access your Stripe account by logging in at https://dashboard.stripe.com/login and using the login information you created when connecting Stripe to EventCreate.
Once you login to Stripe, you should see the dashboard. There is a settings menu (gear icon) in the upper right corner or click https://dashboard.stripe.com/settings
2. Scroll down to Account Settings and click on Business. Then under More, choose Customer Emails: https://dashboard.stripe.com/settings/emails
3. Choose which emails to automatically send. To automatically send a payment and refund receipt, make Successful Payments active:
3. To edit the public details that show up on the receipt, scroll down to Support Email and click on Public Details: https://dashboard.stripe.com/settings/business-details
4. Under Business Details Page, scroll down tot Public Details section and click EDIT to edit the business details you want to show publicly:
4. Enter in the Business Details. Add contact info like your business name, phone, website. Include a clear description field. This description shows in the receipt.
⚙️ Privacy Tip:
You can choose to include or hide your phone number on Stripe receipts and invoices. Go to Stripe Dashboard → Settings → Branding → Public business information to manage what contact details (like phone or email) appear on receipts.
