š Key Points About Refunds
No additional fees are charged by Stripe to process the refund itself.
Processing fees are non-refundable and and the host absorbs the processing fee (since Stripe does not return fees on refunded payments). This means if you refund a payment, the credit card processing and EventCreate fee collected on the original transaction will not be returned. These are paid by the organizer, not the attendee.
šø Why the Original Fees Arenāt Refunded
A large portion of the underlying cost of payment processing comes from fees charged by banks and payment networks (e.g., Visa, Mastercard).
Because these costs are external and already incurred, Stripe cannot refund them.
For a detailed explanation, see Stripeās official guide:
āhttps://support.stripe.com/questions/understanding-fees-for-refunded-payments
Deducting Fees from Attendee Refunds
ā ļø If you wish to deduct the fee from the attendeeās refund instead of covering it yourself:
You will need to log directly into your Stripe Dashboard and manually adjust the refund amount before processing.
For example, if a customer paid $100 and the fee was $3, you can choose to refund only $97.00.
STRIPE STEP BY STEP INSTRUCTIONS:
Log in to Stripe at dashboard.stripe.com.
Go to Payments in the left-hand menu.
Find the attendeeās payment you want to refund and click on it.
Click the Refund button (top-right corner).
Under Refund amount, enter the custom amount youād like to return (e.g., total paid minus Stripeās fee).
Add an optional note explaining the refund.
Click Refund to process.
For up to date details, please go to Stripe Support Page:
For Stripe details on How to refund a customer: https://support.stripe.com/questions/how-to-refund-a-customer
For Stripe details on How to Refund and cancel payments: https://docs.stripe.com/refunds
ā ļø Important Notes:
EventCreate will not reflect partial refunds made directly in Stripe. Youāll need to track these manually. Manual adjustments in Stripe will not sync with your EventCreate dashboard reports.
Attendees will only see the adjusted amount refunded in their bank/statement.
Always communicate clearly with your attendees before issuing a partial refund so they understand the deduction.