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How to issue a full refund or partial refund
How to issue a full refund or partial refund
M
Written by Mark Bushy
Updated this week

ISSUING A REFUND:

On the Event Dashboard, click on Reports > Order/Registrations under the Track heading.

Then, search the name or order number of the guest to refund. Once you are in the Order, click on Refund Order. This will issue a FULL refund.

You can also choose to issue a PARTIAL refund as applicable.

Once the order is refunded, you will see a REFUNDED notation next to the order.

Please note: you will need to go into each order individually to issue a refund.

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