ISSUING A REFUND:

On the Event Dashboard, click on Reports > Order/Registrations under the Track heading.

Then, search the name or order number of the guest to refund. Once you are in the Order, click on Refund Order. This will issue a FULL refund.

You can also choose to issue a refund of certain line items as applicable.

Once the order is refunded, you will see a REFUNDED notation next to the order.

Please note: you will need to go into each order individually to issue a refund.

If you need to issue a refund of a certain dollar amount, please log into your Stripe account to issue a partial refund via the Stripe dashboard.