Stripe vs EventCreate Receipts – What's the Difference?
When attendees complete a payment, two different types of receipts may be sent:
Source | Type of Receipt | When It’s Sent |
Stripe | When Stripe processes the payment (if enabled) | |
EventCreate | Immediately after ticket purchase |
👉 This article is about Stripe-generated receipts only. For details on how to add EventCreate Attendee Receipt via the EventCreate confirmation emails, click here.
STEP BY STEP INSTRUCTIONS:
1. If you need to add details to / edit details on the Stripe receipt, please log into your Stripe account. In the upper right hand corner, click on the Settings gear or click here: https://dashboard.stripe.com/settings
2. Then, go to Payments: https://dashboard.stripe.com/settings/checkout
3. Under Payments, scroll down to Public Information and click on Public Details to add business information to the receipt: https://dashboard.stripe.com/settings/business-details
Currently, we only share the email address of the purchaser and event name with Stripe, and it's not possible to share more info at this time.