🔍 Check Stripe for Details
The best way to find out why a payment was declined is to check your Stripe account, using the credentials you created when you set up EventCreate Payments. Stripe will provide details about the decline, such as:
Insufficient funds
Incorrect card information
Bank or network restrictions
Fraud prevention triggers
You can access your Stripe Dashboard here: https://stripe.com/
🛠 How to Monitor and Manage Payments
Log in to Stripe directly using the credentials you created when setting up EventCreate payments: https://stripe.com/
From your Stripe Dashboard, you can:
View all payment attempts
See the reason for declines
Retry payments or contact the attendee
📚 Stripe Support Resources
Customer Card Declined When Processing Payment
This article explains the main types of declines and offers advice on how to address them.
👉 https://support.stripe.com/questions/customer-card-declined-when-processing-payment?locale=en-USWhy Is My Customer's Payment Failing?
This guide outlines the common reasons for payment failures, including declines, blocked payments, and invalid API calls.
👉 https://support.stripe.com/questions/why-is-my-customers-payment-failing?locale=en-US
📘 Stripe Documentation
Decline Codes
This page provides a list of Stripe's decline codes and explains their meanings.
👉 https://docs.stripe.com/declines/codesNetwork Decline Codes
Learn about network decline codes and how to resolve them when a charge fails.
👉 https://docs.stripe.com/declines/network-codesDeclines Overview
An overview of payment declines and how to lower your decline rate.
👉 https://docs.stripe.com/declines
✅ Tips for Reducing Declines
Ask attendees to double-check their card info and billing address.
Encourage them to contact their bank if the card is valid but being declined.
Keep your Stripe account information up to date to avoid processing errors.
📌 Key Takeaway
Always use Stripe to verify declined payments. It provides the clearest explanation and tools to manage or retry payments efficiently.