Once an attendee completes registration, ticket quantities cannot be edited on the original order. If changes are needed, you’ll need to use one of the options below.
Reducing the Number of Tickets
(Example: Attendee purchased 4 tickets but only needs 2)
To reduce ticket quantity, you can:
Option 1: Delete the original order, Refund it, and have the attendee re-register with the correct ticket quantity.
Option 2: Cancel attendees from the order and issue a partial refund for the unused tickets.
Adding More Tickets
(Example: Attendee purchased 2 tickets but wants 4)
To add tickets, you can:
Option 1: Manually create a new order. This works best for complimentary, offline, or free events! How to do this? Go to Reports → Order (Attendees) → Attendees Orders / Registration Report → Add New Order, then complete the order details.
Option 2: Have the attendee purchase additional tickets using the event registration.
Option 3: Delete the original order, Refund it and have the attendee re-register with the correct quantity.
📌 Note: Additional tickets must be added as a new order.
Important Notes
Ticket quantities cannot be edited on the original registration.
All ticket changes require a new order, re-registration, or refund.
Summary
Reduce tickets → delete order or cancel attendees + refund.
Add tickets → create a new order or have the attendee register again.