1. Go to the Report > Attendees, search for the person to change, and click on View/Manage:
2. Next, click on Edit Attendee:
Important: Editing ‘Attendee Status’ alone doesn’t create a ticket. Guests only count toward event capacity or ticket limits once a ticket is issued.
To ensure the order gets updated, we recommend to Add a Ticket or Order manually for your guests, go to Reports>Orders (Attendees), in the upper right corner and select "Add New Order" and then fill out Order Details as needed. Click here for steps to Add a New Order
3. To issue a ticket to your guests and to ensure the guest gets counted toward your event and ticket capacity. Find the Ticket Type field and click the Modify link to change the ticket:
Please note: Changing a ticket or subevent doesn't change the amount charged. If there is a difference and you need to refund, you'll need to go into the Orders report to process a refund.