How to Delete or Disable an Add-On from Your Event
If you’ve added an add-on (such as extra tickets, merchandise, or services) to your event but need to remove or disable it, follow these steps:
Steps to Delete or Make an Add-On Inactive
Navigate to your Event Dashboard for the specific event. Go to Setup → Registration → Payments tab → scroll to the Add-Ons section. Then click Manage Add-ons, you will see a list of all add-ons you have created:
Find the Add-on you want to edit, click the three dots (...) and select Edit.
Click Delete to permanently remove it, or make it Inactive to hide it from registrants without deleting:
⚠️ Please Note: Add-ons that have already been purchased cannot be deleted. You can only make them Inactive to prevent new registrations or purchases.
4. Click Update Add-on to save:
Note: Deleting an add-on is permanent. Any registrations or purchases associated with the add-on will also be removed. Making it inactive allows you to keep the data while preventing new registrations.
Tips
If you want to use the add-on later, making it inactive is safer than deleting.
Check that the add-on isn’t mentioned on the website or any confirmations before deleting.