Can't Publish Event
If you’re unable to publish a new event, it’s usually because your current plan has reached the maximum number of event websites allowed.
1. Check Your Past Events
Go to the My Events page in your dashboard.
Click on the Past Events tab to see your previous events.
2. Unpublish or Delete your Old Events
If any of your previous events are still Live, try unpublishing them to free up space for your new event.
For detailed instructions, see:
👉 How to Delete or Unpublish an Event
3. Have You Set Up Payments? (For Ticketed/Paid Events/Donations)
If your new event requires attendees to purchase tickets or pay online with credit card, you cannot publish the website until a payment processor is linked to your account. See: https://support.eventcreate.com/en/articles/5924186-how-to-sell-tickets-and-collect-payments.
To resolve this and allow your event to go live:
Option A: Setup Payments (to Accept Credit Cards)
Go to your Event Dashboard.
Navigate to Setup > Registration.
Look for the Payment tab.
Connect your preferred payment processor (e.g., Stripe) to ensure you can securely accept transactions OR
Once your payment configuration is complete, try clicking Publish again.
Option B: Accept Offline Payments (No Credit Card Required)
If you do not want to take credit card payments and prefer to collect funds externally (via Check, Cash, Zelle, Venmo, wire transfer, etc.), you can set up online registration with offline fulfillment.
Go to Setup > Registration > Payment tab > click Manage Offline Payments.
Check the box to Accept Offline Payments.
See full step-by-step instructions: Accepting Offline Payments.
Once your payment configuration is complete, try clicking Publish again.
4. Check Your Donation Settings
If you aren't selling tickets but have donations enabled without a linked payment method, your site cannot be published. You have a few options to get your site live right away:
Option A: Publish Without Payments: If you don't need to collect donations yet, simply uncheck the Accept Donations box under Setup > Registration > Payment > Manage Donations.
Option B: Accept Offline Payments (No Stripe Required): If you'd like to accept donations via Check, Zelle, Venmo, or PayPal, you can enable Offline Payments under Setup > Registration > Payment tab > Offline Payments.
Then, click Manage Offline Payments and check Accept Offline Payment and select Accept Offline Payments ONLY.
Option C: Accept Credit Cards & Setup Stripe: To take online donations directly through the site, you will need to connect a Stripe account under Setup > Registration > Payment tab.
5. Check Your Plan Details
Go to your Event Dashboard → Profile → Manage Account > Billing tab or access this link: https://www.eventcreate.com/dashboard/billing.
Here you can see your current plan and billing cycle.
If you need to host more events, you may consider upgrading your plan.
To see the current plans available, go to: https://www.eventcreate.com/pricing.
If you are a Legacy user and have questions about your account plan and features, please contact us at [email protected].
💡Tip:
Upgrading your plan may also allow you to publish additional events if you regularly reach your event limit! If you need to upgrade your plan, please use this link: eventcreate.com/plan.