If your events are not appearing on your EventCreate dashboard or your attendee or order tables are not appearing, it’s usually due to a browser or network issue after a recent update. Try the following steps:
1. Hard Refresh Your Browser
Sometimes, your browser is still showing an old cached version of the site.
Windows: Press Ctrl + Shift + R
Mac: Press Command + Shift + R
You can also clear your browser cache and reload the page.
2. Check Your Internet Connection
Remove any VPN or check for firewalls.
Try connecting to a mobile hotspot or switching to another Wi-Fi network. When hotspotting from your mobile data, make sure you turn off the wifi on your phone.
Refresh the page once connected.
3. Clear Your Browser Cache and Cookies
Old cached data or cookies can prevent new updates from loading properly.
Google Chrome:
Click the three dots in the top-right corner.
Go to Settings → Privacy and security → Clear browsing data.
Select Cached images and files and Cookies and other site data.
Click Clear data, then close and reopen your browser.
Safari:
Go to Safari → Settings (or Preferences) → Privacy.
Click Manage Website Data, then select Remove All.
Restart Safari.
Edge/Firefox:
Go to Settings → Privacy & Security → Clear Browsing Data, and choose cache + cookies.
4. Log Out and Back In
If the issue persists, log out of your EventCreate account and sign back in. This refreshes your user session.
5. Try a Different Browser or Device
Sometimes, browser extensions or old versions of browsers can cause issues.
Test on another browser (like Chrome or Safari) or try accessing from your phone or a different device.
6. Contact Support
If you’ve tried all the above and your events are still missing, reach out to [email protected] with your account email and the name of the event and what browser and browser version you're using? Here's how to check: Google Chrome | Apple Safari | Microsoft Edge