Few things to check to ensure Stripe is connected:
Still “Verification Required”?
Log in to your Stripe Dashboard and look for a banner asking for more info. Upload ID, EIN/SSN, and banking details.
Stripe guide: https://docs.stripe.com/connect/required-verification-informationBank Info Correct?
In Stripe, go to Settings → Bank accounts and scheduling. Double-check your account and routing numbers are entered correctly.
Stripe help: https://support.stripe.com/questions/updating-bank-account-informationDetails Match Exactly?
Your business name, EIN/ABN, or SSN in Stripe must match your legal documents (and what you entered in EventCreate).
Stripe guide: https://docs.stripe.com/connect/required-verification-information#business-requirementsStill Not Connecting?
Disconnect Stripe in EventCreate
Clear browser cache or use incognito mode (Chrome/Firefox recommended)
Reconnect via Dashboard → Profile → Stripe Payments → Connect Stripe
If it still fails, contact Stripe support: https://support.stripe.com/contact
Quick Reference Table
Problem | Quick Fix |
Stripe says “verification needed” | Upload missing docs in Dashboard |
Bank won’t verify | Check routing/account numbers |
Details mismatch | Match info exactly to legal docs |
Still stuck? | Reconnect in EventCreate or contact Stripe: https://support.stripe.com/contact |