Attendees have the option to let view and edit their registration details and custom form answers.
Step by Step Guide:
Go to Setup > Registration > Advanced
Scroll down to Attendee Registration Options:
Under "Show Attendee Registration Details on the Confirmation Screen," you’ll see these options:
Off
Show Details — displays registration details on the confirmation page
Show Details and Allow Editing — displays registration details and enables an Edit Details link
Click Update, to Save your changes
This is a preview of what the Attendee will see for each selection:
If you’ve selected “OFF,” here is a preview of the confirmation page:
If you’ve selected “Show Details,” here is a preview of the confirmation page:
If you’ve selected “Show Details and Allow Editing,” the confirmation page will show an Edit Details link:
⚠️ Important Note:
To allow attendees to edit custom form answers, you must collect data from all attendees (under Registration > Advanced > Data Collection)
If you select Collect Data from Registrant only, the registrant will only be able to edit their Name and Email.
CHANGE TICKET OR SUB-EVENT REGISTRATIONS
⚠️ Important Note:
If an attendee needs to switch tickets or sub-event registrations, only the event coordinator can make that change, see: How to edit an Attendee Ticket
1. Go to the Attendees Report, search for the person to change, and click on View/Manage:
2. Next, click on Edit Attendee:
Please note: Updating a guest’s ‘Attendee Status’ does not create an order or ticket number. The guest will only count toward event capacity or ticket limits if a ticket is issued.
3. Find the Ticket Type field and click the Modify link to change or issue the ticket:
⚠️ Important Note:
Changing a ticket or subevent doesn't change the amount charged. If there is a difference and you need to refund, you'll need to go into the Orders report to process a refund.