🔌 1. Check you’re connecting the right Stripe account
Make sure you’re signing into the correct Stripe account linked to your event or business.
If you manage multiple Stripe accounts, confirm you’re using the right login credentials.
🧾 2. Verify your Stripe account is fully activated
Stripe requires identity verification before you can accept payments. If your account isn’t fully set up, payments will fail.
Log into your Stripe Dashboard: https://dashboard.stripe.com/
Look for any “Verification required” or “Provide additional information” messages.
Upload all requested documents (e.g., government ID, EIN/ABN, SSN, bank details).
🏦 3. Double-check your bank details
Incorrect or incomplete bank info can block connections or payouts.
In your Stripe Dashboard, go to Settings → Bank accounts and scheduling.
Confirm your account and routing numbers are entered correctly.
🔒 4. Make sure your details match exactly
If the business or personal details you enter don’t match your legal documents, Stripe won’t activate.
Business name, EIN/ABN, or SSN must be an exact match.
If you’re an individual or personal event host, select Individual/Sole Trader when setting up in Stripe.
Requirements: https://docs.stripe.com/connect/required-verification-information#business-requirements
⚙️ 5. Browser and technical troubleshooting
Try a different browser (Chrome or Firefox recommended).
Clear your cache, or use an incognito/private window.
Disconnect and reconnect Stripe in your EventCreate profile.
Troubleshooting guide: https://support.stripe.com/questions/troubleshooting-stripe-account-connections
📞 6. Still stuck?
If none of the above solves it:
Disconnect Stripe in EventCreate.
Reconnect via Dashboard → Profile → Stripe Payments → Connect Stripe.
If the connection still fails, contact Stripe directly: https://support.stripe.com/contact
✅ Pro tip: Most Stripe connection problems come down to missing verification, incorrect bank details, or mismatched legal info. Fixing those usually clears things up fast.