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How to send PDF tickets after approving pending attendees

Jess avatar
Written by Jess
Updated over 3 months ago

If you are choosing to mark all newly registered attendees as Pending and then send out PDF tickets once approved, please follow the instructions below:

STEP BY STEP INSTRUCTIONS:

1. Turn off the PDF Tickets option during the registration window. This setting is under Setup > Registration > Advanced.

2. Then, once registration closes and attendees are approved, go back and check the Issue PDF Tickets option.

3. Go to Setup > Registration > Confirmations and edit the confirmation email to indicate the attendees were approved.

4. Next, to send email confirmations including PDF tickets, go to Track > Reports > Orders/Registrations. Choose the attendee's order number, then click on Resend Confirmation Email in the upper right corner of the Order screen.

Please note: if your registration is ongoing, we recommend unchecking the Issue PDF Tickets again after sending these emails to approved guests. Then, new guests will not receive their tickets until approved.

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