What’s Happening
It looks like there was a previous failed payment on your account. You should have received an email to your account email of the failed payment. When this happens, the system automatically places a temporary hold until the payment issue is resolved. Even though your new card details are now up to date, the account may still be locked from that earlier failed attempt.
What To Do
To review or update your current EventCreate subscription at any time, visit:
👉 eventcreate.com/dashboard/billing
Here, you can view your Billing Details and Subscription information.
Step 1: Log Out and Back In
Sometimes your account just needs a quick refresh.
Log out of EventCreate, then sign back in to reload your access.
Step 2: Contact Support (If You’re Still Locked Out)
If you still can’t access your account after logging in again, contact our support team so we can manually unlock your account.
📩 Email: [email protected]
Step 3: Update Your Credit Card Details
If your card needs updating, go to:
👉 eventcreate.com/dashboard/billing
Then click Update Billing Details to edit your existing card or add a new one.
Tip
To avoid future interruptions, double-check that your new payment method has sufficient funds and isn’t blocked by your bank for online transactions.