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Updating Your Payment Information and Regaining Account Access

If your account access was paused due to a failed payment, you can quickly resolve this by updating your billing information.

Jess avatar
Written by Jess
Updated over 3 months ago

How to Update Your Credit Card Details

  1. Click Update Billing Details

  2. Update your existing credit card information or add a new card.

Once your payment goes through successfully, your account access should be restored.


Viewing Payment History & Receipts

To confirm recent payments or download receipts:

  1. Scroll to the bottom of the page to view your payment history and receipts.


Still Don’t Have Access?

If you’ve updated your payment information and the charge has gone through, but your account is still restricted, please contact our support team. We may need to review your account status.

📧 Email us at [email protected] for further assistance.

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