EventCreate Support

Support articles, best practices and help getting setup.

Frequently Asked Questions

How do I add a Photo Gallery to my site?

November 30, 2021

To add a Photo Gallery to your site, first go to your Event Dashboard and choose Setup > Website. 2. Then, click the Galleries tab. 3. Then, click Add New Gallery, give your Gallery a name, and click Create New Gallery. 4. Click on the name of your Gallery to add images, then click the […]

Can I add a button to my event website for attendees to upload proof of vaccination?

September 16, 2021

To request that guests provide proof of vaccination to attend your event, you can add custom questions to the registration process. For details, see: https://support.eventcreate.com/?p=44 Please note: This feature is only available on any of our paid plans. To upgrade, go to: https://www.eventcreate.com/upgrade Step by Step Instructions: Step 1: Go to your Event Dashboard under […]

When I try to send email to all attendees, there are fewer emails than the total on my Attendee List. Why?

September 1, 2021

Currently, we only send emails to registrants (primary attendees) at this time. Guests of registrants are not emailed.

Can I add guests to my attendee list if I do not have their first or last name?

August 26, 2021

Yes it is possible to add a guest to your attendee list if you do not have their full name and only have their email. When you add names to your attendee list, by default First Name, Last Name and Email are required. If you do not have a user’s last name or first name, […]

When using the Who’s Coming template, how do I access and save the photos from the guests that uploaded a photo?

August 6, 2021

For guests that uploaded a photo during the registration process, to access their photos, please follow steps below. To download attendee photos, go into your Attendee List, then clicking View/Manage. Click on the guest’s thumbnail image. The photo will open in a viewer and you can save to your computer by right-clicking.

When setting up a text message template, how can I remove the EventCreate link that is automatically included in the text message?

August 4, 2021

Yes, it is possible to remove the event link to your text message. Please contact us via support, chat or email [email protected] and let us know your event URL and the the text template you want it removed from and we can remove that for you!

For text / SMS invites, can the guest reply back?

May 21, 2021

Text invites from our platform are OUTGOING messages only. Guests will not be able to respond back via text and you will not be able to see any of their responses. We recommend to add to end of the text message <DO NOT REPLY> or include your phone number at the end if you want […]

What is the difference between a Registrant and Attendee?

March 1, 2021

When you are setting up the Registration for your event, you have the option to collect data from the Registrant, Attendee or both. Under Registration>Advanced, there is a Data Collection option below: The standard recommended option is to select to “Collect info from Attendees” The difference between a Registrant and an Attendee is defined below: […]