Skip to main content

How to Manually Add a New Order / Registration or Edit an Attendee Ticket or Registration

You can add a registration or order yourself using the New Order Form — helpful if someone paid outside the system, you need to correct a registration, or want to comp a ticket.

Meg Breithaupt avatar
Written by Meg Breithaupt
Updated over 2 months ago

Step-by-Step Guide

1. Go to Track > Reports > Orders/Registrations.

2. Then, click the ... menu and select Add New Order.

3. Next, complete the Order Form for the ticket or tickets that need to be assigned.

⚠️ Important: Any Tickets issued using the Order Form are counted toward both your event capacity and ticket-type limits.

After You Add the Order

  • The new order will appear in your Orders/Registrations list.

  • If the system is set to auto-send confirmation, an email or ticket will be sent to the email you entered (if valid).

Related Articles
Can attendees cancel or change their RSVP?
How to Change an Attendee Status or Registration
How to Let Attendees Edit Their Registration
What is the Difference Between the Order/Registration and the Attendee?
🧾 Registration
Did this answer your question?