Email data can be found under Email/Invites. Then, click "View" under "Email Stats" to see the latest stats for that email, including bounces.
📊 Where to Find Email Stats
Go to your Event Dashboard
Click Email / Invites
Find the email you sent and click “View” under the Email Stats column
You’ll see real-time data, including opens, clicks, and delivery status.
📥 What the Email Stats Include
Sent: Date and time the email was sent
Delivered: Confirmed delivery to recipient's email server
Open: When the recipient opened the email
Clicked: When the RSVP or action button was clicked
Unsubscribed: If the recipient unsubscribed from EventCreate emails
Notes: Any issues (e.g. email not sent or bounced) with a short explanation
❗Understanding Email Bounces
Sometimes, emails fail to deliver and result in a bounce. There are two types:
Soft Bounce:
A temporary delivery issue — like a full inbox or server timeout. The system may attempt to resend the email. If it is marked as Soft Bounces and Opened -the email to this attendee was blocked initially but then went through.Hard Bounce:
A permanent issue — such as an invalid email address or a blocked domain. These addresses are automatically removed from future sends. A bounced email is an email message that gets rejected by a mail server. There can be many reasons: incorrect email address, server outage, or full inbox. I would recommend to double check the email of the guest with any bounced emails.
You can also view this information in your Attendee List:
Scroll right to see email-related columns
🚫 What If a Recipient Didn’t Receive the Email?
If the email shows as “Delivered” but the recipient still can’t find it:
It’s likely their email server blocked final delivery (common with some corporate firewalls)
In these cases, the recipient should ask their IT team to whitelist emails from EventCreate
As a workaround, you can manually send them your event page link using your personal or work email account
Here are some tips and tricks to mitigate spam filters: support.eventcreate.com/en/articles/6153198-sending-event-emails-tips-tricks
On premium plans, you can add a custom email sender
If the email is marked as "delivered" in your email stats report but the recipient is reporting that the email is not received, then the recipient's server is blocking final delivery to the recipient's inbox.
Some mail servers - especially corporate - will either triage delivery or block final delivery and unfortunately there's no way around this on our end.
If you are sending to people within your organization and delivery is being blocked, we recommend contacting your IT department to whitelist these emails: