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How do I disconnect or change my Stripe account?

Jess avatar
Written by Jess
Updated over 3 months ago

STEP BY STEP INSTRUCTIONS

1. Go to eventcreate.com/dashboard/profile and choose Stripe Payments.

2. Next, click the More menu (. . .) and select Disconnect Stripe.

3. A confirmation box will appear. To confirm, click OK.

4. To connect a new Stripe account, click Connect Stripe.

5. Then, you will be directed to Stripe to select or set up your payment account.

A EIN or SSN is required to connect to Stripe in the US, plus bank routing information and an account number. When you're done, you will be redirected back to EventCreate--and then you're ready to go!

6. When your account is connected, you'll see a Payments Activated screen.

Please note that Stripe will need to verify banking information prior to accepting payments.

7. You can also confirm that your account is connected when your Payment Status is Active.

If you see an error on EventCreate that Stripe needs more information, please log into Stripe account to provide additional details requested.

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