Step-by-Step Setup (EventCreate Side)
1. Go to your Event Dashboard → Setup → Payments.
2. Click "Activate Payments” button:
3. You’ll be securely sent to Stripe’s site to create a new account or connect an existing one:
How to Set Up a Stripe Account (Stripe Side)
How to Set Up a Stripe Account (Stripe Side)
a. Enter your Business Name and Business Website. If you do not have a website and you are hosting a personal event, use the name of your event as the business and your EventCreate URL as the website and choose “Individual” for business type if applicable.
b. Select one-off payments as your payment feature.
c. Choose your Business Type. If hosting a personal event, select Unregistered Business and NO for EIN.
d. Provide your Business or Personal Details. If hosting a personal event, enter your personal details, including the last 4 digits of your SSN or Tax ID:
Sole Proprietor without EIN: https://support.stripe.com/questions/signing-up-for-stripe-as-a-sole-proprietor-without-employer-id-number
Business: https://support.stripe.com/questions/tax-id-verification
Business (Publicly Traded): https://support.stripe.com/questions/business-verification-requirements-for-publicly-traded-companies
e. Enter your business or event information.
f. Specify the information that should be included on receipts.
g. Connect your bank account using Link, a secure service: https://support.stripe.com/questions/instant-bank-payments
h. Secure your account by setting up two-step authentication.
i. Stripe will ask about tax collection. You can skip this part, as EventCreate doesn't charge ticket tax or VAT. Instead, we recommend including tax or VAT in your ticket pricing so that the amount you specify is the total amount to charge the customer, inclusive of any fees or taxes that they should be charged.
4. When your account is connected, you'll see a Payments Activated screen.
5. You can also confirm that your account is connected when your Payment Status is Active.
STRIPE CONNECTION ERROR: FURTHER VERIFICATION REQUIRED
If you see an error on EventCreate that Stripe needs more information, please log into Stripe account to provide additional details requested.
Your documents must meet specific requirements in order to be accepted for further review of the account:
The information in these documents, for example business name, business address, company registration number, VAT number etc. should match the information on your Stripe account. You can view your Stripe business information on your Stripe Dashboard.
Documents must be clear and large enough to read.
Documents must be valid and representative of up-to-date registration.
If this information is spread across multiple pages of your document, please upload a PDF containing all the relevant pages.
You can upload the document via the Stripe Dashboard.
6. If you need to change the Stripe account that is connected to your EventCreate account, go to eventcreate.com/dashboard/profile and select Stripe Payments.
You'll be able to confirm that Stripe is connected, view Stripe Dashboard, or Disconnect Stripe.