Step 1: Access Custom Senders
Log in to your EventCreate account.
Go to Dashboard → Tools → Custom Domains & Senders.
Click on the Custom Senders tab.
Click here to follow the on-screen prompts to start the setup
Step 2: Verify Domain Access
Setting up a custom sender requires access to your email domain’s DNS settings.
You need to add two records to your DNS settings:
DKIM record
Return-Path record
These records can be found at: Dashboard → Tools → Custom Domains & Senders → Custom Senders
If you don’t have access to DNS settings, contact your IT team and provide them with this information.
Verification:
After updating DNS records, you should receive an email with a link to verify your custom sender email.
Note: DNS changes may take up to 24 hours to propagate.
Optional:
You can screenshot your DNS settings from your domain provider and email to [email protected] to double-check your setup.
If your team asks why DKIM and Return-Path records are used instead of SPF or IP settings, you can share this article: Why We No Longer Ask for SPF Records
Step 3: Send a Test Email
To confirm your custom sender is working:
Add yourself to the Attendee List so you can preview the email exactly as your guests will see it.
Go to Emails/Invites → Send New Email, select your template, and choose yourself as the recipient.
Check that personalization and other dynamic data are displaying correctly.
Sending a test email ensures everything is connected and functioning properly.
Tips & Notes
Custom sender setup ensures your emails appear as sent from your domain rather than a default EventCreate address.
Proper DNS configuration is required to avoid emails landing in spam or being blocked.
If you encounter issues, take screenshots of your DNS settings and contact [email protected] for assistance.