With the app, you provide a seamless way for guests to stay informed and navigate your event in real-time. The app pulls information from your managed Schedules, Speakers, and Sponsors/Exhibitors lists, making the information easily accessible to your attendees. It also includes an attendee directory and integrated QR-code lead capture to support meaningful connections throughout your event.
Note: The Attendee App is currently in beta. You may encounter occasional bugs or unexpected behavior as we work to refine and improve the experience.
Step 1: Request Access
Because the app is in beta, our team grants access to you on the Event Level.
Log in to your Event Dashboard.
Navigate to Tools > Attendee App.
Under the General tab, click Request Access.
You can also just email [email protected] or send us the event link and your account email in our live chat. Our support team will enable access for your event and notify you once you are ready to start building!
Attendee App is available on the Agency Plan or higher. To upgrade, click here for access: eventcreate.com/plan
Step 2: Choose Your App Components
Customize what your attendees see when they log in. You can toggle various sections based on your event's needs:
Core Event Details: Ensure your Schedule, Speakers, Sponsors, and Exhibitors lists are finalized and accurate.
Logistics: Enable QR code scanning for easy check-ins.
Interactive Features: Request Support approval to enable 1-to-1 Attendee Chatting or Discussion Boards to boost networking.
FAQs (Highly Recommended): Help reduce inquiries by answering common questions in advance, such as:
When do the doors/gates open?
Where is the best place to park?
Is there venue Wi-Fi available?
What is the dress code?
Step 3: Brand Your App
Make the app look like an extension of your event branding by adjusting the design settings.
Visuals: Select between light or dark mode and choose an accent color that matches your brand.
Assets: Upload your logo and a high-quality event graphic.
Image Specifications:
Follow these guidelines to ensure your graphics look sharp across all mobile devices. All files should be high-quality JPG or PNG formats (under 5MB).
❗Unsupported Image Format: SVG files are not supported in the app and may cause display issues or crashes. Please ensure all uploaded images—including logos, event graphics, and attendee-uploaded exhibitor or sponsor photos—are in .jpg or .png format.
Main Event Graphic
Square Graphic: 1080 x 1080 px (1:1 aspect ratio)
Landscape/Banner Graphic: 1920 x 1080 px or 1200 x 630 px (16:9 aspect ratio)
Safe Zone Note: Keep logos and text restricted to the center 50% to 60% of the canvas. The app crops the outer edges to accommodate different mobile screen sizes, so leaving plenty of breathing room is essential.
Logos
For seamless integration with both light and dark modes, we highly recommend using a PNG file with a transparent background.
Your Main Logo (Circle): 400 x 400 px or 512 x 512 px (1:1 aspect ratio). Note: Ensure the main part of the logo sits in the center safe zone so it doesn't get cut off when the system applies a circle crop.
For the Sponsor Horizontal Logos: 600 x 300 px or 800 x 400 px (2:1 or 3:1 aspect ratio):
Speaker, Attendee & Profile Images
List View (Thumbnails): Minimum 400 x 400 px (1:1 aspect ratio). These will be automatically cropped into a circle.
Detail View (Full Profiles): 600 x 800 px (3:4 aspect ratio) or 800 x 1000 px (4:5 aspect ratio). Standard portrait orientations work best for full-sized headshots.
Need to resize or crop an image? You can use a free web tool like Pixlr to easily adjust your files before re-uploading them to your EventCreate website.
Information: Write a clear, short, and long description of your event and provide a contact email for attendee support.
Step 4: Share the App with Attendees
The app is only effective if your attendees know how to find it! The app is available on both iOS and Android.
Download Links:
Android: Get it on Google Play
💡Pro-Tip: The event code is the same for both iOS and Android users. A new version of the Attendee App (1.2.1) is now available.
Suggested Copy for Attendees: "Download the EventCreate Attendee App from the iOS App Store or Google Play Store and log in using the same email address you used to register for the event. Your event code is: [INSERT CODE]."
For details on how an attendee can login and access, you can share this to attendees as a guide: https://support.eventcreate.com/en/articles/16995446-attendee-guide-getting-started-with-the-eventcreate-attendee-app
We recommend sharing the download URL in multiple ways:
Digital Communication:
Registration confirmation emails
On-Site Signage (For In-Person Events):
Print a QR code linking to the app and display it at check-in tables, registration desks, and session rooms.
Step 5: List Access & Attendee Features (1-1 Chat & Discussion Boards)
On the Attendee App, list access is separated by category (e.g., Speakers, Attendees, Volunteers). You can only view other attendees who are registered under the exact same list as you.
Category List Access & Visibility
Main Attendee List: To view the general attendee list in the app, users must log in using an email account registered under the Attendees list.
Speakers & Other Lists: If a user is registered under the Speakers list, they will only see other speakers in the app.
Accessing Multiple Lists: If you want users to access multiple lists (e.g., allow speakers to connect with general attendees), we recommend registering them under each list (both Speaker and Attendee List).
1-to-1 Chatting Rules
The 1-to-1 chatting feature on the attendee app is only available to users that are marked as attendees on your main attendee list.
If you want attendees to be able to message a sponsor or another guest registered under another list (Sponsor, Speakers, Exhibitor, etc.), we recommend add the Sponsor to the Main Attendee List.
Discussion Board Rules
Discussion boards are also only accessible to Attendees.
For users to view and participate in discussion boards, please ensure they are registered on the main attendee list.
How to Manually Add Sponsors or Guests to the Main Attendee List
If you need to add Sponsors or non-attendees to your main attendee list so they can chat or participate in discussion boards:
Go to Reports > Orders (Attendees) in your Event Dashboard.
In the upper right corner, select Add New Order.
Fill out the Order Details as needed.
Note: User feedback has been shared with our development team to consider making all discussion boards viewable by all attendees and enabling direct messaging across managed lists (e.g., messaging Sponsors directly) in future app updates.
Best Practices for Success
To ensure a smooth experience for your guests, follow these expert tips:
Early Launch: Enable the app at least 24-48 hours before the event starts.
Finalize the Schedule: Ensure your agenda is 100% accurate before sending the link.
Provide Login Guidance: Use the suggested copy below in your emails to help attendees log in without friction.
Note: The attendee app is available in the United States, Canada, Australia, and New Zealand at this time.