Sharing and Invites

Support articles, best practices and help getting setup.

How do I email the attendees that have not yet paid?

October 28, 2021

First, to check which attendees still need to pay, run a report on attendees who have not paid by following these steps: To easily sort your attendee list, you can export all registration fields into excel, by following these instructions: Once you have a list of all attendee who need to pay, you can […]

What is the recommended image sizes for the email templates?

October 28, 2021

For the email templates, the recommended image size for the main image is: 1000px wide at 72DPI and for the logo it is 300×400 pixels. If you need to re-size the image, I recommend to use this free online tool to adjust Layout & Template, then re-size the canvas to the recommended size. Once […]

When I try to send email to all attendees, there are fewer emails than the total on my Attendee List. Why?

September 1, 2021

Currently, we only send emails to registrants (primary attendees) at this time. Guests of registrants are not emailed.

How do I manually add a guest to my Attendee List?

August 26, 2021

You can manually add a guest to your Attendee List, by going to the Event Dashboard on the left, click on “Attendee List”, then click on “Add” Step 1: Click on Attendee List Step 2: Click on Add in the upper right corner Step 3: Select to add attendee manually or by importing CSV file. Step […]

Can I add guests to my attendee list if I do not have their first or last name?

August 26, 2021

Yes it is possible to add a guest to your attendee list if you do not have their full name and only have their email. When you add names to your attendee list, by default First Name, Last Name and Email are required. If you do not have a user’s last name or first name, […]

When setting up a text message template, how can I remove the EventCreate link that is automatically included in the text message?

August 4, 2021

Yes, it is possible to remove the event link to your text message. Please contact us via support, chat or email [email protected] and let us know your event URL and the the text template you want it removed from and we can remove that for you!

Is there a way to have only certain guests be able to have plus ones? How do I edit the amount of guests someone can bring per invite/attendee?

July 29, 2021

Yes, you can specify plus ones per guest / invite. You can specify +1’s for specific people by navigating to your attendee list and clicking the attendee name. QUICK DEMO: Just go to the Attendee List > click on the attendee. Select View/Manage and you can edit the amount of guests that Attendee can bring. […]

How do I import my attendee list / guest list?

July 16, 2021

To Import your guest list into EventCreate, go to Attendee List> Add Attendee>Import Spreadsheet: When you are importing a .csv file, please make sure to use the following format:First Name 1,Last Name 1,[email protected], etc… If you have the file in excel, you can use a column for each field. Then export as a .csv file. Please […]

How I change the default country code in the phone number field of my registration form?

July 15, 2021

By Default the phone number field in the Guest Registration form is set to US Country Code (+1). To edit the phone number field, click on Registration Setup and then click on the Advanced tab. Then scroll down to edit the Default Country Code and Time Zone. Step 1: From your Event Dashboard Menu, Under […]

How do I send out invites to my event or send out custom emails to my guests / attendee list?

June 24, 2021

Once you published your website and you are ready to invite your guests to your event website, first you need to create the invite. Once you have created an email template, you can easily send out email invites by clicking on Emails/Invites> Send New Email, select attendees and click send. QUICK SETUP GUIDE: STEP BY […]