Support articles, best practices and help getting setup.
October 28, 2021
First, to check which attendees still need to pay, run a report on attendees who have not paid by following these steps: https://support.eventcreate.com/?p=41 To easily sort your attendee list, you can export all registration fields into excel, by following these instructions: https://support.eventcreate.com/?p=326 Once you have a list of all attendee who need to pay, you can […]
May 19, 2021
We have an Add-On payment/sales features available to allow you to sell additional items for your event, such as merchandise, meals, etc. Add-ons appear as secondary options on your form and are presented to your attendees as the final step of registration. Please note: the Add-On feature is not available for guests who are not […]
May 15, 2021
When you set up your EventCreate website, we have several payment options available in addition to the standard credit card payments. If you want to set up offline payments for your event, we have a report available to check which attendees have selected that option. QUICK DEMO: STEP BY STEP INSTRUCTIONS: To check which attendees […]
May 6, 2021
Once you set up donations for your event, you can create a ticket type and name it Donation ONLY to allow guests to donate when they are unable to attend your event. Then, they will be able to enter their donation amount upon checkout.
March 12, 2021
Unfortunately, at this time we don’t directly support ACH payments, even though Stripe technically does. We provide a work around and allow you to use offline payments. Go to your event dashboard > Payments > Offline Payments. Enable Offline Payments. Change payment method to ACH and enter ACH details in the description field. This will […]
March 12, 2021
If you want to change the currency sign on your ticket price, you can easily pick from USD, GBP, EUR, AUD, NZD, CAD, SGD To change the currency: Step 1: On the Event Dashboard, click on Payments Step 2: Under the Setup tab, select Currency Type from the drop down menu. Step 3: To save, […]
March 2, 2021
To change your stripe account details: Go to Integrations, then under Stripe section, select Disconnect. To connect to another Stripe account, activate Stripe Payments by following these steps: https://support.eventcreate.com/?p=27 STEP BY STEP INSTRUCTIONS: Step 1: Click on Integrations icon: Step 2: Under Stripe, select Disconnect Step 3: A confirmation pop-up box will appear, to confirm […]
February 9, 2021
PHYSICAL EVENTS The rate and application of tax are based on where your event is held. When you host a physical event within the European Union (EU), you have to apply a value-added tax (VAT) to the price of whatever you sell. For example, if I’m hosting an event in the UK, I can register […]
October 9, 2020
Please include the tax in the ticket price. We don’t support adding a custom tax at this time. You can note on the ticket price that tax is included. We are looking to include this in a future release.
August 26, 2020
To upgrade your existing plan, please go here to select the plan you prefer: https://www.eventcreate.com/upgrade To check which features and options are available by plan, click here: https://www.eventcreate.com/pricing