Support articles, best practices and help getting setup.

How do I email the attendees that have not yet paid?

October 28, 2021

First, to check which attendees still need to pay, run a report on attendees who have not paid by following these steps: To easily sort your attendee list, you can export all registration fields into excel, by following these instructions: Once you have a list of all attendee who need to pay, you can […]

How do I sell additional items to guests / attendees?

May 19, 2021

We have an Add-On payment/sales features available to allow you to sell additional items for your event, such as merchandise, meals, etc. Add-ons appear as secondary options on your form and are presented to your attendees as the final step of registration. Please note: the Add-On feature is not available for guests who are not […]

I accept both credit card and offline payments. How can I check which attendees still have to pay (through offline payment options)?

May 15, 2021

When you set up your EventCreate website, we have several payment options available in addition to the standard credit card payments. If you want to set up offline payments for your event, we have a report available to check which attendees have selected that option. QUICK DEMO: STEP BY STEP INSTRUCTIONS: To check which attendees […]

How do I accept donations if someone is unable to attend the event?

May 6, 2021

Once you set up donations for your event, you can create a ticket type and name it Donation ONLY to allow guests to donate when they are unable to attend your event. Then, they will be able to enter their donation amount upon checkout.

Do you support ACH payments?

March 12, 2021

Unfortunately, at this time we don’t directly support ACH payments, even though Stripe technically does. We provide a work around and allow you to use offline payments. Go to your event dashboard > Payments > Offline Payments. Enable Offline Payments. Change payment method to ACH and enter ACH details in the description field. This will […]

How do I change the currency ($) for my ticket sales?

March 12, 2021

If you want to change the currency sign on your ticket price, you can easily pick from USD, GBP, EUR, AUD, NZD, CAD, SGD To change the currency: Step 1: On the Event Dashboard, click on Payments Step 2: Under the Setup tab, select Currency Type from the drop down menu. Step 3: To save, […]

How do I disconnect and change my Stripe account on file?

March 2, 2021

To change your stripe account details: Go to Integrations, then under Stripe section, select Disconnect. To connect to another Stripe account, activate Stripe Payments by following these steps: STEP BY STEP INSTRUCTIONS: Step 1: Click on Integrations icon: Step 2: Under Stripe, select Disconnect Step 3: A confirmation pop-up box will appear, to confirm […]

What are my tax implications for hosting an event worldwide?

February 9, 2021

PHYSICAL EVENTS The rate and application of tax are based on where your event is held. When you host a physical event within the European Union (EU), you have to apply a value-added tax (VAT) to the price of whatever you sell. For example, if I’m hosting an event in the UK, I can register […]

How to I add tax onto the ticket price?

October 9, 2020

Please include the tax in the ticket price.  We don’t support adding a custom tax at this time. You can note on the ticket price that tax is included. We are looking to include this in a future release.

How can I upgrade my existing plan?

August 26, 2020

To upgrade your existing plan, please go here to select the plan you prefer: To check which features and options are available by plan, click here: