Support articles, best practices and help getting setup.

How do I email the attendees that have not yet paid?

October 28, 2021

First, to check which attendees still need to pay, run a report on attendees who have not paid by following these steps: To easily sort your attendee list, you can export all registration fields into excel, by following these instructions:¬† Once you have a list of all attendee who need to pay, you can […]

When using the Who’s Coming template, how do I access and save the photos from the guests that uploaded a photo?

August 6, 2021

For guests that uploaded a photo during the registration process, to access their photos, please follow steps below. To download attendee photos, go into your Attendee List, then clicking View/Manage. Click on the guest’s thumbnail image. The photo will open in a viewer and you can save to your computer by right-clicking.

How can I export my attendee list and the custom registration form answers?

June 7, 2021

To see all registrations and the answers to custom registration form questions added, follow the steps below: STEP BY STEP: Step 1: Click on Attendee List or Reports>Orders/Registrations Step 2: You can export your Attendee List by clicking on the “…” in the upper right corner and selecting Export List as Spreadsheet QUICK DEMO: See […]

What report can I use to see how many Add-Ons I have sold?

May 19, 2021

When you have set up Add-Ons, we have reports available on your Dashboard to be able to see how many you have sold. To access the report, go to your Event Dashboard, click on Reports>Orders/Registrations. If you scroll to the right, you will see a list of the Add-Ons and see everyone who purchased the […]

I accept both credit card and offline payments. How can I check which attendees still have to pay (through offline payment options)?

May 15, 2021

When you set up your EventCreate website, we have several payment options available in addition to the standard credit card payments. If you want to set up offline payments for your event, we have a report available to check which attendees have selected that option. QUICK DEMO: STEP BY STEP INSTRUCTIONS: To check which attendees […]

I am unable to export my data as a file. When I export my attendee list as .csv file, it automatically opens in a web browser? How do I download the file?

May 13, 2020

Do you get this error when you export your attendee data? Does the file automatically open in another web browser, as shown below: When attempting to export a CSV file using Safari, you may experience an issue where the file is displayed within the browser instead of downloading locally to your computer. To download the […]

How to check the status of my emails sent (ie. bounce emails, opened emails, etc)?

April 27, 2020

On the Event Dashboard on the left, click on Attendees, then scroll to the right, as shown below: To get more detailed analytics of your website and emails, click on Reports>Analytics: Here you will find: Website Traffic Conversion Rate Total Revenue Total Sales Sales by ticket type Email Conversion Rate Email Opens

How do I issue a refund to attendees?

March 26, 2020

On the Event Dashboard on the left, click on Track>Reports>Order/Registrations. Then you can search the name and click on the order number to issue a refund. Once you are in the Order, you can click on “Issue Refund.” This will issue a FULL refund on the order. To process a partial refund, see: Once […]

How to add your pixel to the event for ad tracking?

March 25, 2020

How to add your facebook or google pixel for ad tracking? To add your facebook or google pixel, Step 1: On the Event Dashboard, go to Setup> Website Step 2: Click on the tab: “Tracking” Step 3: Enter in pixel and click “Update Tracking” Please note: Custom pixel implementation for tracking can only be done […]

Question responses showing up “n/a” on my attendees table

February 24, 2020

If you are encountering issues where it appears your answers are not being recorded under your attendees table, it may be being saved under the Orders section. By default questions are applied to the “registrant” or buyer of the tickets/registrations during the checkout process. Questions applied to the registrant will be seen in the orders […]