Support articles, best practices and help getting setup.

How do I add a Photo Gallery to my site?

November 30, 2021

To add a Photo Gallery to your site, first go to your Event Dashboard and choose Setup > Website. 2. Then, click the Galleries tab. 3. Then, click Add New Gallery, give your Gallery a name, and click Create New Gallery. 4. Click on the name of your Gallery to add images, then click the […]

I need to cancel or postpone my event, what should I do with my website?

October 28, 2021

If you need to cancel or postpone your event, I would recommend to put a notification on your website that the event is cancelled or postponed, you can add/edit text in the Website Editor. You can also change the registration close date to a past date, so it will say registration closed. For details, see: […]

What is the recommended image sizes for the email templates?

October 28, 2021

For the email templates, the recommended image size for the main image is: 1000px wide at 72DPI and for the logo it is 300×400 pixels. If you need to re-size the image, I recommend to use this free online tool to adjust Layout & Template, then re-size the canvas to the recommended size. Once […]

How to Create a Website and Collect RSVPs

September 22, 2021

2. Next, choose a Design Template: 3. Then, complete your Event Details: 4. Answer Other Setup questions: Please note: public access means anyone on the internet can find your event and private access means only those who have your event’s web address/URL can find your event. 5. Then, customize your Event Website: -Update featured image: […]

How do I add a gif or image to my event website?

September 1, 2021

You can add an image or gif anywhere within your EventCreate custom website. TIP: Please make sure to limit the image size to 1mb for website optimization purposes. To add or edit an image to a section, hover over the area you want the image added to, until the “+” icon appears. Then click on […]

I have a reCAPTCHA error: “invalid domain for site key” on my Contact Us form.

September 1, 2021

When you are using a custom domain on your EventCreate website, we need to whitelabel the captcha. Please contact us at [email protected] or via chat with your event URL and your EventCreate profile email and we will update it for you. The Contact Us form will work on the EventCreate URL, but does not automatically […]

How to re-size or edit a background image?

August 20, 2021

If you want to edit or re-size a background image used on your EventCreate website, you will need to edit the image and then re-upload it to Website Editor. You can use this tool to crop your original image then re-upload it to your site: STEP BY STEP INSTRUCTIONS: Step 1: Click on Website>Edit Website […]

How do I delete a background image?

August 20, 2021

If you want to delete a background image used on your EventCreate website, just select that image and increase the opacity of the background so that it covers up the background image! QUICK DEMO: STEP BY STEP INSTRUCTIONS: Step 1: Click on Website>Edit Website to go into Website Editor Step 2: Click on background image […]

How can I show who’s attending my event? Can attendees view the guest list or see who is attending?

July 1, 2021

This how-to will explain how to show who’s attending your event on your website by adding a custom content block to your site. Please note: this content block is for premium users. Quick Demo: Step by Step Instructions: 1. From your Event Dashboard menu, choose Setup > Website. 2. Click Edit Website button. 3. In […]

How to link a new section to the Navigation Menu?

June 28, 2021

You can easily add in different sections to your existing template and create a link on the Navigation Menu. To add a a new link to your navigation menu, here is a quick demo: STEP BY STEP INSTRUCTIONS: Step 1: On the Event Dashboard on the left, click on Website. Step 2: Select Edit Website […]